Technical Issues: Master Hatters of Texas is experiencing techincal issues in our area and our office is currently shut down due to this. We have no phone lines, no access to email, and we can't get into our online order system to enter orders, update anything, or help with any pending issues or questions. Please leave us an email and we will follow up when we are back online. Thank you for your cooperation and business!

Technical Issues: We are experiencing techincal issues with our phone lines and are unable to recieve calls. Please send us an email with any immediate needs or questions moc.srettahretsamobfsctd-5d4308@ecivresremotsuc. Thank you for your patience!

Introducing the new 1968 Collection! View Collection

Contact Us

Contact Us

Reach Out and Let's Start a Conversation

Address

2945 Market St
Garland, TX 75041

Operating Hours
Mon – Fri: 7:00am – 3:30pm CST

Call Us

+1 (972) 864-5523

Email Address

moc.srettaHretsaMobfsctd-556089@ecivreSremotsuC

General Inquiries

For quick answers please review our FAQ page first.
If you still need assistance, we’re here to help.

Frequently Asked Questions

GENERAL INFORMATION

No. We are a wholesale manufacturer and do not operate a retail storefront.

Our hours are Monday–Friday, 7:00 AM–3:30 PM CST

No. Our facility is not open to walk‑in customers. All hats are made to order through authorized retailers or approved wholesale partners.

Not at this time. We do not offer direct‑to‑consumer sales. For single‑hat purchases, please visit your nearest authorized retailer.

We can ship anywhere that UPS and FedEx deliver, both domestic and international.

For Wools/Felts
  • 3X Beaver Blend is a 99.9% wool hat with a little beaver sprinkled in.
  • 7X is our entry level felt and is 100% rabbit fur.
  • 10X is a 50/50 rabbit/beaver blend.
  • 20X is 85/15 beaver/rabbit blend.
  • 100X is 100% pure beaver

For Straws
  • 20X is a Bangora or machine-made hat or palm leaf.
  • 20X is for 5Bu Japanese Glazed Shantung quality straw.

We can ship anywhere that UPS and FedEx deliver, both domestic and international.

ORDERING INFORMATION

Please complete the Wholesale Customer Form located on our website or submit an inquiry through our Contact Page. Our team will review your information and follow up with next steps.

Pricing is available to authorized wholesale partners. Once your account is approved, we will provide current pricing and catalog details.

Every hat is made to order in our Garland, Texas facility.

  • Standard Catalog Hats — including straw, Bangora, wool, and listed felt shapes — generally ship in about 30 days from order confirmation.

  • Special Production Hats — styles that require additional shaping, batching, or mold changes — generally ship in about 60 days, though timing may vary based on production volume.

    Seasonal demand and factory load can shift, so we cannot guarantee specific ship‑by or delivery dates, especially during peak seasons.

No. All MHT hats are made to order in our Garland, Texas facility.

No. Master Hatters of Texas operates as a wholesale manufacturer. For retail purchases, please contact your nearest authorized retailer.

Please provide your nearest major city on our Contact Page, and we will direct you to the closest authorized retailer.

SPECIAL PRODUCTION PROGRAMS

Special Production programs are limited based on factory capacity. These include open‑crown styles, specialty felt builds such as Chromatic Crowns and the 1968 Modern Maverick, non‑listed crown/brim combinations, and other hats requiring additional shaping or mold changes. Please contact us for current availability.

Shapes requiring new block or mold setups fall under our Special Production category and may require additional time. Availability varies based on production volume.

Specialty colors may be available depending on felt availability and production capacity. Please contact our team for current options.

Private label programs are limited due to production volume and fall under Special Production. Please submit an inquiry for current availability and requirements.

Some hats require additional production steps, batching, hand shaping, or a change in blocks and molds. These styles take longer to produce and fall under our Special Production category. This includes:

  • All open crown hats (felt or wool)
  • Specialty felt builds, such as Chromatic Crowns and the 1968 Modern Maverick
  • Any non-listed crown/brim combinations
  • Any special shapes requested by a retailer

These items take longer because of the additional work required to build them.

HAT DETAILS & CARE

We offer a full range of standard sizing.

All available colors are listed in our catalog. Additional colors may be available depending on inventory and production.

Repairs are handled on a case‑by‑case basis and are limited during high‑volume seasons. If you purchased your hat from a retailer, please check with them first, as many offer reshaping and cleaning services.

Store your hat in a hat box or on a proper stand. Keep it away from excessive heat or moisture. For reshaping or cleaning, visit your local retailer’s hatsmith.

SHIPPING & DEFECTS

Every hat we make is built to order in our Garland, Texas, factory.

  • Standard Catalog Hats Most standard catalog hats — including straw, Bangora, wool, and listed felt shapes — typically ship in about 30 days from order confirmation.
  • Special Production Hats Styles that require additional shaping, batching, or mold changes — such as open crowns and specialty felt builds — generally ship in about 60 days, though timing may vary based on production volume.

Because seasonal demand and factory load can shift, we cannot guarantee specific ship-by or delivery dates, especially during the holiday season.

Wholesale partners must report defects within 48 hours of receiving the order. If shipping damage is suspected, please report it within 24 hours.

International shipping is available for approved wholesale partners. Please contact us for details.

Not at this time. Please contact our customer service team for updates.

Customer Forms

Order Form
Retail Partner Form

Stay In the Loop!

Get the latest in Western hat styles for whatever your lifestyle.

Sign-up for discounts, news, and limited-time offers.

See our Privacy Policy or Contact Us for more details.